Find out where it goes
Spend one week noting what the front desk actually does. Most owners are surprised by how much is re-entering information that already exists somewhere.
Remove duplication before adding tools
If the vehicle is entered once and the work is recorded once, the estimate, the parts and the invoice all draw from the same place.
That single change usually beats anything else on the list.
Cut the chasing
Chasing is a visibility problem. A live, trusted view of the day removes most of the internal questions on its own.